Shipping

Thank you for shopping with us! We are committed to getting your order to you as quickly and efficiently as possible.

Shipping Methods and Times

We offer several shipping methods to meet your needs, including standard shipping, expedited shipping, and international shipping. Shipping times may vary depending on your location and the shipping method you choose.

Most orders are processed within 1-2 business days, and we strive to have orders shipped out as soon as possible. However, please note that processing times may be longer during busy periods or holidays.

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track your order and get real-time updates on its delivery status.

Shipping Rates

Shipping rates vary depending on your location, the size and weight of your order, and the shipping method you choose. You can view the shipping rates for your order during the checkout process.

International Shipping

We offer international shipping to select countries. Please note that international shipping rates and times may vary depending on your location and the shipping method you choose. Additionally, please be aware that international orders may be subject to customs fees, taxes, or other additional charges. These fees are the responsibility of the customer and are not included in the shipping cost.

Shipping Restrictions

Please note that we cannot ship to P.O. boxes or APO/FPO addresses. Additionally, some items may be restricted from shipping to certain locations due to legal or shipping restrictions. We will notify you if we are unable to ship your order to your location.

 If you have any questions or concerns about our shipping policy, please don't hesitate to contact us. We are here to help and want to make sure your shopping experience with us is a positive one.

Returns

Please note that due to the size of our small business and the wearable nature of our products, we are not able to accept returns. However, read on for our policy on product repairs.

Repairs

We stand behind the quality of our jewelry and offer repairs for items damaged by normal wear and tear. If your jewelry needs repair, please contact us at faefound.designs@gmail.com with your order number and a description of the issue. We will provide you with instructions on how to ship the item to us for repair.

Please note that there may be a fee for repairs depending on the extent of the damage and the age of the item. We will provide you with a quote for the repair before proceeding.

If you have any questions or concerns about our repairs policy, please don't hesitate to contact us. We are here to help and want to make sure your shopping experience with us is a positive one.